OnePass digital wallet
When: 2024-2025
Role on the project: Business Analyst/Product Owner, Scrum Master
Description: Creating digital wallet application to manage digital currency and single sign-on for the entertainment network and e-commerce
BA tasks and deliverables: The deliverables for the OnePass project included a Business Requirements Document (BRD), Functional Design Document (FDD), user flow diagrams, wireframes and prototypes, integration plans for third-party systems, compliance documentation addressing Swiss regulatory requirements, user personas and journey maps, a feature prioritization matrix, tasks in TFS (Team Work), requirements lifecycle management, BPMN diagrams to access current state situation and business processes, GAP analysis, current and future state assessment, detailed user stories documentation
eWorksafe (eworksafe.ca)
When: 2024
Role on the project: Business Analyst
Description: Creating a new and improved website and mobile app for eWorksafe to enhance user experience, integrate new functionalities, and improve performance and security. The delivered value for the eWorksafe project included designing a new, intuitive website to enhance the user experience and adding new functionalities such as an interactive dashboard, real-time updates, and enhanced reporting. Performance was significantly improved with faster load times and smoother navigation, while robust security measures were implemented to protect user data. Additionally, a mobile app was developed to provide on-the-go access to eWorksafe’s services, ensuring a seamless and modern user experience
BA tasks and deliverables: The Business Analyst deliverables for the eWorksafe project included the Business Requirements Document (BRD), Functional Design Document (FDD), and requirements traceability matrix to capture and track requirements. Prototypes and wireframes were created in Figma to visualize user interfaces, along with user journey maps and process flow diagrams to define workflows. Key deliverables also included user stories with acceptance criteria, integration specifications, security requirements, and a feature prioritization matrix for MVP development. Additionally, test case documentation, stakeholder communication plans and stakeholder alignment
Leaf Electrical Safety (leafelectricalsafety.com)
When: 2024
Role on the project: Business Analyst
Description: The project for Leaf Electrical Safety involved developing a modern and secure website to enhance user experience, showcase services, and improve online engagement. The challenge was to create a contemporary website that effectively presented their industrial electrical safety solutions and provided a seamless user experience for clients and partners in Canada and the USA. The delivered value included attracting more clients by effectively showcasing services, highlighting the comprehensive range of industrial electrical safety solutions, optimizing the website for faster load times and smoother navigation, and implementing robust security measures to protect sensitive data
BA tasks and deliverables: The deliverables for the Leaf Electrical Safety project included a Business Requirements Document (BRD), Functional Specification Document (FSD), prototypes and user flow diagrams, integration plans for third-party tools, security and compliance documentation, user personas and journey maps, a feature prioritization matrix, user stories in TFS (Team Foundation Server), requirements lifecycle management, user story grooming and estimation, test scenarios and quality assurance documentation, training materials, and post-launch support documentation
Rehabotekek (rehaboteket.se)
When: 2024
Role on the project: Business Analyst
Description: A project to develop an online platform for rehabilitation products and services, designed to be user-friendly, accessible, and informative. The platform served individuals with mobility needs, healthcare professionals, and caregivers by offering a comprehensive product range, educational content, and tailored functionalities. The solution enabled easy product browsing, improved customer engagement, and ensured robust performance through extensive testing. Key achievements include delivering an intuitive interface, providing informative content, and implementing tailored features for the rehabilitation industry
BA tasks and deliverables: Gathering and documenting business requirements, defining e-commerce platform workflows, aligning client vision through regular feedback sessions, preparing functional specifications for custom features, coordinating usability and performance testing, creating content structures for educational resources, collaborating with developers to ensure alignment with rehabilitation industry needs, overseeing user acceptance testing (UAT), and ensuring platform performance, security, and usability through rigorous validation processes
Power Apps, Microsoft D365, Power Automate projects for NFP
When: 2022-2024
Role on the project: Business Analyst/Project Manager
Description: From 2022 to 2024, I led a team of 4 developers to deliver approximately 15 custom solutions using Power Apps, Microsoft Dynamics 365, and Power Automate for NFP, a leading insurance company. These solutions focused on enhancing business performance, streamlining workflows, and facilitating seamless data and process migration into the NFP ecosystem. The initiatives included automating manual tasks, improving operational efficiency, and optimizing workflows across multiple departments. The delivered solutions directly contributed to reducing processing times, improving user experience, and aligning with NFP’s strategic objectives.
BA tasks and deliverables: My responsibilities included gathering and documenting requirements through stakeholder interviews, workshops, and process reviews, while preparing detailed user stories in Azure DevOps and managing the requirements lifecycle. I assessed current-state and future-state processes to optimize workflows and facilitated requirements grooming sessions, sprint planning, and ceremonies. I organized and led daily stand-ups to address development roadblocks, maintained project schedules using PMS, and communicated project status updates with stakeholders. Additionally, I conducted demo sessions to showcase deliverables, gathered feedback for improvements, and supported developers and QA teams throughout development and testing phases, ensuring timely delivery of high-quality solutions that met stakeholder expectations.
Power BI projects for NFP
When: 2022-2024
Role on the project: Business Analyst/Project Manager
Description: From 2022 to 2024, I led a team of 5 developers in delivering nearly 30 Power BI business intelligence solutions for NFP, a leading insurance company. These projects significantly enhanced business performance by providing advanced data visualization and actionable insights. The solutions facilitated the migration of critical data and processes into the NFP ecosystem, optimized operational workflows, and empowered stakeholders with intuitive reporting and analytics tools. The delivered solutions played a vital role in improving decision-making, streamlining operations, and aligning with NFP's strategic goals
BA tasks and deliverables: My responsibilities included gathering and documenting business requirements, managing user stories and acceptance criteria in Azure DevOps, and conducting gap analyses to identify opportunities for improvement in current and future processes. I oversaw the requirements lifecycle management and facilitated grooming sessions, sprint planning, and ceremonies to align the development team with business objectives. Additionally, I maintained project schedules using Integrated Master Schedules (IMS), communicated project status updates and risks with stakeholders, and supported data migration strategies. I recommended process optimizations to enhance workflow efficiency and provided post-implementation support to ensure the continued success and adoption of delivered solutions
SforD Data Solution for JD Irving Forestry
When: 2021-2022
Role on the project: Business Analyst/Project Manager
Description: SforD data solution project focused on collecting requirements and implementing a comprehensive system for contractors and supervisors in the forestry industry to monitor operational performance. The project involved placing and configuring onboard PCs, development of mobile application, facilitating data transfer to a central server, and preparing data for business intelligence (BI) reporting. This solution improved data accessibility, streamlined reporting processes, and supported better decision-making through enhanced data management. Key achievements include successfully implementing a fully integrated system on time and within budget, enabling real-time data transfer to the central server, reducing reporting preparation time by 50%, and achieving a 95% adoption rate among end users
BA tasks and deliverables: athering and documenting business and technical requirements, coordinating hardware placement and onboard PC configuration, defining data transfer workflows to the central server, designing data preparation processes for BI reporting, managing the requirements lifecycle, facilitating stakeholder communication, monitoring hardware setup and integration, overseeing project timelines and milestones, and supporting post-implementation training and troubleshooting
Process automation for JD Irving
When: 2019-2022
Role on the project: Business Analyst/Designer/Developer
Description: A series of RPA initiatives across various departments focused on automating repetitive tasks, optimizing business processes, and developing robust automation solutions. The project enhanced operational efficiency, reduced manual errors, and saved time by implementing RPA solutions using UiPath and Power Automate. Targeted processes included data entry, document processing, and system integrations, significantly reducing operational costs and improving workflow efficiency. Key achievements include automating over 20 business processes, saving an average of 1,500 staff hours annually, and reducing manual errors in key operations by 70%. RPA solutions were designed, developed, and delivered within strict timelines, achieving a 95% stakeholder satisfaction rate
BA tasks and deliverables: Gathering and documenting automation requirements, analyzing current-state workflows and identifying automation opportunities, defining future-state processes, preparing detailed process design documents (PDD) and solution design documents (SDD), collaborating with stakeholders to validate use cases, managing the requirements lifecycle, developing and testing automation workflows, coordinating user acceptance testing (UAT), and providing post-implementation support
Mobile applications for supervisors
When: 2020-2022
Role on the project: Business Analyst
Description: A project focused on developing mobile applications for supervisors in the construction industry, enabling them to manage contractor payments, track project progress, and oversee tasks directly from the field. The solution integrated with on-premises ERP systems, ensuring real-time data synchronization and operational transparency. The applications enhanced on-site efficiency, minimized delays, and improved project data accuracy. Key achievements include delivering a highly intuitive mobile app interface, reducing project administration time by 50%, and increasing supervisor productivity by 30%
BA tasks and deliverables: Collaborating with stakeholders to understand field-specific requirements, creating detailed user personas and workflows, designing and refining use cases for mobile functionality, preparing backlog items and user stories in Agile tools, leading workshops to gather feedback on prototypes, analyzing integration points with ERP systems, supporting end-to-end testing and validation of app functionality, coordinating bug resolution with the development team, conducting field testing to ensure usability, and delivering onboarding sessions and user guides for successful adoption
OpsNav mobile app for JD Irving
When: 2020-2022
Role on the project: Business Analyst
Description: A project to develop the OpsNav mobile application, designed to provide navigation support for harvesting machines in forestry operations and facilitate the reception of work orders from supervisors. The app optimized route planning, improved task allocation, and enabled real-time communication between supervisors and machine operators. This solution streamlined operations, reduced downtime, and enhanced overall productivity in forestry management. Key achievements include improving navigation accuracy by 40%, reducing task allocation delays by 30%, and delivering a robust mobile app that achieved high adoption rates among operators
BA tasks and deliverables: Conducting field research to gather operator and supervisor requirements, defining navigation and work order management use cases, preparing detailed user stories and acceptance criteria, mapping end-to-end workflows for forestry operations, designing integration plans with existing task management systems, coordinating with developers to refine navigation algorithms, facilitating stakeholder feedback sessions, supporting pilot testing in live environments, and preparing onboarding materials, including training sessions and quick-start guides for operators and supervisors
OpsDesigner web and mobile app
When: 2019-2021
Role on the project: Business Analyst
Description: A project to develop OpsDesigner, a web and mobile application designed for planning and managing forestry operations. The solution allowed users to design and optimize operations remotely or directly in the field using mobile devices. Features included customizable workflows, mapping tools for forestry layouts, and seamless synchronization between web and mobile platforms. The application enhanced planning accuracy, reduced manual effort, and supported real-time updates, resulting in more efficient and sustainable forestry practices. Key achievements include reducing operational planning time by 40%, improving synchronization between field and office teams, and delivering a versatile platform adopted by over 90% of target users
BA tasks and deliverables: Defining detailed requirements for both web and mobile platforms, preparing user stories and wireframes for design and development, collaborating with stakeholders to align features with operational needs, creating workflows for forestry operation planning, analyzing integration needs for GIS and mapping tools, conducting usability testing for field devices, managing the requirements lifecycle, supporting Agile sprints and backlog grooming, preparing functional specifications, coordinating user feedback sessions during pilot testing, and delivering training materials and user documentation to ensure successful adoption
Woodlands ERP enhancements and support
When: 2019-2022
Role on the project: Business Analyst
Description: A project focused on enhancing and supporting an on-premises ERP system for managing wood operations and contractor relationships. Over 20 enhancements were delivered, including improvements to core functionalities and the implementation of complex stored procedures to streamline processes such as inventory management, contractor billing, and operational planning. The project significantly optimized workflows, improved system reliability, and supported better decision-making in forestry operations. Key achievements include reducing manual processing time by 30%, enhancing contractor relationship management capabilities, and delivering tailored ERP enhancements aligned with business needs
BA tasks and deliverables: Analyzing existing ERP workflows to identify enhancement opportunities, gathering and documenting requirements for ERP improvements, defining functional specifications for complex stored procedures, preparing user stories and acceptance criteria, collaborating with development teams to ensure alignment with business objectives, conducting system testing for new enhancements, managing the requirements lifecycle, supporting integration testing with existing ERP modules, facilitating stakeholder review sessions to prioritize enhancements, and providing training materials and documentation to ensure smooth adoption of new features
Business Development Strategies for mining assets
When: 2015-2018
Role on the project: Project Manager
Description: A program focused on preparing business development strategies for mining assets to justify capital expenditure (CAPEX) programs and ensure alignment with company goals. This initiative involved evaluating market trends, production capabilities, and economic factors to create comprehensive business cases. The project facilitated cross-departmental collaboration to develop actionable business models, ensuring that investment decisions were well-informed and value-driven. Key achievements include delivering data-backed business cases that secured CAPEX funding, aligning strategies with corporate goals, and optimizing resource allocation to enhance operational and financial outcomes
BA tasks and deliverables: Business case development, market research and competitive analysis, production research and capacity planning, facilitating cross-departmental communication to align objectives, developing financial and operational business models, preparing business value models to support investment decisions, and presenting findings and recommendations to stakeholders and executive teams
Management of Capital Investment programs and projects
When: 2010-2015
Role on the project: Project Manager/Business Analyst
Description: A program focused on governing CAPEX programs and conducting business analysis for mining assets. The initiative aimed to ensure effective management and allocation of capital investments, aligning them with organizational objectives and operational needs. Activities included evaluating investment opportunities, conducting in-depth CAPEX analysis, and developing comprehensive business cases to justify expenditures. This project facilitated strategic decision-making, optimized resource allocation, and ensured long-term value creation. Key achievements include successful governance of multi-million-dollar CAPEX programs, improved financial planning processes, and the development of robust investment frameworks that enhanced project outcomes
BA tasks and deliverables: Business case development, detailed CAPEX analysis and financial modeling, market and production research, evaluation of investment opportunities, cross-departmental coordination to align goals, development of financial and operational business models, preparation of business value models, and comprehensive reporting to stakeholders and executives to support investment decision-making